At Mens Out Fit Deals, we take pride in offering premium menswear that meets the exacting standards of our discerning clientele. Should any item not meet your expectations, our straightforward returns and exchanges process ensures your complete satisfaction.
Our Return Policy
We accept returns and exchanges within 15 days of receiving your order. All items must be:
- In original condition with tags attached
- Unworn, unwashed, and free from odors
- In original packaging with all accessories included
Non-Returnable Items
For hygiene reasons, the following items from our collection cannot be returned or exchanged:
- Underwear & Nightwear (all styles)
- Swimwear (if hygiene seal is broken)
How to Initiate a Return or Exchange
Step 1: Submit Your Request
Email our customer service team at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Mens Out Fit Deals Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) for return/exchange:
– [Product Name], [Size], [Color], [Quantity]
Reason for return/exchange: [Please specify]
For exchanges, please indicate your preferred:
– [New Size] and/or [New Color]
I confirm that the item(s) meet your return conditions.
Best regards,
[Your Full Name]
[Your Contact Number]
Step 2: Receive Authorization
Within 1-2 business days, we’ll email you:
- Return Merchandise Authorization (RMA) number
- Prepaid return shipping label (for US returns)
- Instructions for international returns
Step 3: Package and Ship
Securely package your items with the original packaging and include:
- Completed return form (included in your original shipment)
- Copy of your order confirmation
For international returns, affix the provided customs declaration stating “Returned Goods” to avoid duties.
Step 4: Processing
Once received at our Savannah facility, we’ll inspect items within 3-5 business days and notify you via email.
Refund Information
Approved refunds will be processed to your original payment method within:
- Credit/Debit Cards: 5-10 business days after approval
- PayPal: 3-5 business days after approval
Note that original shipping fees are non-refundable, except for defective or incorrect items.
Exchange Process
For size or color exchanges:
- Follow the standard return process
- Specify your exchange preferences in your request
- We’ll ship your new item once the return is received
Expedited shipping is available for exchanges at an additional cost.
Damaged or Incorrect Items
If you receive a defective or wrong item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.
Important Notes
- Return shipping costs are the customer’s responsibility unless the return is due to our error
- We recommend using trackable shipping methods and retaining your proof of postage
- Customs duties for international returns are non-refundable
- Sale items are eligible for returns but not exchanges
For any questions about our returns policy, our dedicated customer service team is available at [email protected].
We appreciate your trust in Mens Out Fit Deals and are committed to ensuring your complete satisfaction with our premium menswear collections.
