Welcome to Mens Out Fit Deals – your premium destination for global menswear. Below you’ll find answers to our most commonly asked questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our Savannah-based customer service team is always happy to help at [email protected].
About Our Products
What types of clothing does Mens Out Fit Deals specialize in?
We specialize in premium menswear across all categories including:
- Accessories
- Footwear
- Jeans & Trousers
- Knitwear & Sweats
- Outerwear
- Shorts
- Swimwear
- Tops
- Underwear & Nightwear
Where are your products manufactured?
We source our premium menswear from trusted manufacturers worldwide, with our headquarters and quality control center located in Savannah, US. Every item is hand-checked by our warehouse team before shipping to ensure it meets our high standards.
How do I know what size to order?
Each product page includes detailed size charts with measurements in both US and international sizes. We recommend measuring yourself and comparing to our charts for the best fit. If you’re between sizes or need specific fit advice, please contact our customer service team.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include faster checkout, order history tracking, and saved shipping information.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password within minutes.
Can I change or cancel my order after placing it?
We process orders quickly (within 1-2 business days), but if you contact us immediately at [email protected] with your order number, we’ll do our best to accommodate your request before shipment.
Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking
- Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after dispatch
Which countries do you ship to?
We ship worldwide to most countries, excluding some remote areas in Asia and locations with complex customs restrictions. Our checkout system will automatically confirm if we can deliver to your address.
How can I track my order?
You’ll receive a tracking number via email once your order ships:
- For DHL/FedEx: Track directly on their websites
- For EMS: Use your national postal service’s tracking system once the package arrives in your country
Are there any additional import fees?
US orders include all applicable taxes. For international shipments, local customs duties or import taxes may apply depending on your country’s regulations. These fees are the responsibility of the recipient.
What if my package is delayed?
While we ensure prompt dispatch, occasional delays can occur during international transit. If your package hasn’t arrived within 5 business days of the estimated delivery window, please contact us at [email protected] with your order number.
Payments & Security
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Why was my payment declined?
Payment declines usually occur due to:
- Incorrect card information
- Insufficient funds
- International transaction restrictions (contact your bank)
- Billing address mismatch
Returns & Exchanges
What is your return policy?
We stand behind every item we sell. You may return unworn, undamaged items with original tags within 15 days of delivery for a full refund (excluding original shipping costs). Please see our full Returns Policy for details.
How do I initiate a return?
Contact our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid return label when applicable.
How long does it take to process a refund?
Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, please place a new order after receiving your refund.
Still Have Questions?
Our Savannah-based customer service team is available to assist you with any additional questions at [email protected]. We typically respond within 24 hours during business days.
Business Address:
115 Falkirk Street, Savannah, US 31407